Support

Need help with QuickCart or the QuickCart Setup app? Email support@quickgentech.com with your store's name and what happened. We reply within one working day.

Signed in to the QuickCart portal? Open Help in the menu and choose Raise a ticket: your store's name is added for you and you get a ticket number by email.

Getting an account

Accounts are made in the QuickCart portal. If your store uses QuickCart, ask its owner to add you under Store settings, Staff. You'll get an email to choose your password. New stores are set up by Quickgen.

Forgot your password

On the sign-in screen of the portal or the app, choose Forgot password? and enter your email. The link works once, for 1 hour.

Setting up a trolley or counter box

You need a manager or owner role at the store.
Turn the device on in setup mode and keep the phone within a few metres of it.
Use the store's 2.4 GHz Wi-Fi: QuickCart devices can't join 5 GHz networks.
If the device doesn't appear, turn on Show all Bluetooth devices on the search screen.
On Android, allow Nearby devices for QuickCart Setup. On iPhone, allow Bluetooth.

Deleting an account

See Delete an account.